Privacy Charter

This information will not identify you and we will not combine it with any information in a way where we can identify you.

Why we collect personal information

Generally, we collect and use personal information about associates and clients to establish and provide a range of products and services relating to lifestyle needs, and to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training.

How we collect information

Generally, we collect personal information directly from you, such as when you apply for any information to be sent to you or request a product or service, in the course of providing you with that product or service or when you have other dealings with us.

We may collect and update that information over the phone, over the Internet, in person (when you visit us at any of the houses we are selling), or when you write to us.

We may also collect personal information through third parties such as:

• Estate agents
• Sellers
• Buyers
• Financiers

 How we store information

We store personal information in a combination of secure computer storage facilities and paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.

Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. Wherever practicable we will provide you the option of interacting with us anonymously. We prefer the information stored electronically so that it can be wiped in its entirety and destroyed.

Other organisations and marketing to you

Because your privacy is important we will not sell, rent or trade your personal information without your consent.

However, to ensure a high level of service, we may disclose information about you to outside contractors to carry out specialised activities on our behalf, eg a mailing house. In particular, RPI Services Pty Limited

We may use your personal information and disclose it to companies in the RPI Services Pty Limited and to our other business partners, to give you information and offers about products and services offered by us or these companies.

If you do not wish to receive marketing information from us or any of these companies, please contact us on the contact details below to update your preferences.

We may also disclose personal information to RPI Services Pty Limited and its related entities so that they may offer discounts on their products from time to time.

We may also disclose personal information to other relevant parties in connection with your requests, such as to estate agents brokers or other associates of RPI Services Pty Limited.

To better protect your privacy, we impose strict requirements of security and confidentiality on all third parties as to how they handle your personal information.

Access to personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us on information@rpi.com.au to update your details so we can still provide you with our services.

Following a request, we will provide you with a copy of any personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information.

We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information.

We also use external companies for the following reasons:

•  for web hosting services for this website
•  for maintenance or problem solving; and
•  for organising financial packages

Our Privacy Policy

We may update our policies and this Privacy Policy Statement from time to time. The most current version will always be located on our website

Contacting us

If you have any questions about this policy or if you wish to update information we hold about you or to make a complaint, please write to: Privacy officer RPI Services Pty Limited  PO Box 3008 Bangor NSW 2234 or email our Privacy Officer on privacy@rpi.com.au

Q&A's about Privacy and Security on our website

The following information applies to the RPI Services Pty Limited

Protecting the information of members and other users of our website is important to us. Any information collected is held in strictest confidence.

What information is collected on the website? Can I use the website anonymously?

Yes you can use the website anonymously. The type of information we can collect depends on how you use this web site. If you visit our website to read or download information only, our system will record the date and time that the site was accessed and the information viewed or downloaded.

If you apply for application forms contact details or request a product or service or submit your credit card details to make a payment we only collect the information required to complete the transaction.

How will you use any information which I submit?

We will use your information for the purposes that you have provided it or in any way that you give us permission to.

Will you sell my information to other companies?

No. We never sell, trade, lease or rent any personally identifiable information to other companies without your consent.

What will you do with credit card details once the transaction has been completed?

Once the transaction has taken place, all details of the credit card will be discarded - the details of your card will not remain with us.

How do you protect my information as it passes over the Internet?

You can feel confident that when you deal with us online, we have taken all reasonable steps to ensure that your personal information will not be used in anyway that you did not intend it to be used. Your information is encrypted as it travels to the finance company or credit card facility and our servers. Encryption makes it exceedingly difficult for others to view your information. This web site uses a 128 bit Secure Socket Layer encryption.

However, no data transmission over the internet can be guaranteed as fully secure. We do not guarantee the security of any information you transmit to us.

Once we receive your information, we make all efforts to protect the data held in our system against misuse, loss and unauthorised access. If we no longer need your information, we will destroy or de-identify it.

Do you use any tracking devices?

Whenever a page is accessed over the internet, this website records the time, date and URL (Uniform Resource Locater -global address on the internet) of the request. This information cannot uniquely identify a user. It allows us to improve our service to you and to other clients as a whole.

What are cookies and do you use them?

A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may then be accessed later by our web servers. Cookies store information about your use of our web site.

We use cookies to:  

• Determine if you have previously visited our website
• Identify what pages from our website you have accesses or are authorised to access.

Most web browsers are set to accept cookies but if you are not comfortable accepting cookies you can use your browser to disable them. If your browser is set to reject cookies you may not be able to make full use of our web site or access services on the site that require cookies in order for you to participate.

 

When I connect to another web site from your web site does this privacy and security statement still apply?

No. When you use a link from our website to other websites, including RPI Services Pty Limited those websites are not subject to our privacy policy statement. You will need to contact those websites to find out about their privacy and security policies.

 

What if this privacy and security statement changes?

This privacy and security statement sets out our current website privacy and security policies. We may change these policies from time to time. We will notify you of these changes by publishing them on this website - we will not separately notify you of these changes. You should check this statement from time to time. By continuing to use this website, you are agreeing to accept any changes we make.

If you have any other questions about this website's privacy and security, please contact our privacy officer

You can obtain information on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner's website at http://www.privacy.gov.au  

Solicitors Links Privacy Disclaimer

(02) 95438900 (02) 95430676 Mail: PO Box 3008 Bangor NSW 2234